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Transform Microsoft Teams into a fully functioning business phone system

Microsoft Teams Calling enables your business to make and receive external phone calls directly within Microsoft Teams, transforming it from a collaboration tool into a complete cloud-based business phone system.

By integrating telephony into Microsoft Teams, your organisation can unify chat, video meetings, file sharing, and business calls in one secure platform.

Whether you are replacing a legacy phone system or building a modern cloud-first communications setup, Teams Calling provides a flexible, scalable solution for hybrid and remote working.

Teams
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Easy to manage

Manage users, licenses, features from the Teams Admin Center

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Support Hybrid and Remote Work

Enable employees to make and receive business calls from anywhere, on any device

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Reduce Telephony Costs

Replace expensive legacy phone systems with a scalable cloud-based solution

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Improved Collaboration

Combine calling with meetings, file sharing, and messaging to streamline workflows

What is Microsoft Teams calling?

Microsoft Teams Calling allows users to use their Teams app as a fully functional business phone system. With the right configuration, users can dial external numbers, receive inbound calls, and manage all business communications in one place.

It replaces traditional PBX systems and reduces reliance on physical phone hardware by moving voice services into the cloud.

How does Microsoft Teams Calling work?

Microsoft Teams Calling is typically delivered using Microsoft’s cloud telephony infrastructure combined with a calling plan or direct routing solution.

Businesses can choose from:

  • Microsoft Calling Plans
  • Direct Routing via SIP trunking
  • Operator Connect solutions

Our team helps you choose the right setup based on your business size, existing infrastructure, and communication requirements.

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Microsoft Teams Phone System Setup

We provide full end-to-end support for deploying Teams Calling, including:

  • Solution design and planning
  • Number porting and configuration
  • Direct Routing setup
  • Licensing guidance and optimisation
  • Call routing and auto attendant configuration
  • User onboarding and training
  • Procurement and setup of Teams certified deskphones
  • Ongoing support and management
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Frequently Asked Questions

Do I need a phone system if I use Microsoft Teams?

No. With Teams Calling enabled, Microsoft Teams can fully replace a traditional business phone system.

Can I keep my existing phone numbers?

Yes. We can port your existing numbers into Teams Calling so your business can retain its current contact details.

Is Teams Calling suitable for small businesses?

Yes. It scales from small teams to large enterprises, making it suitable for businesses of all sizes.

What do I need to use Teams Calling?

You will need Microsoft Teams, appropriate licensing, and a calling solution such as Direct Routing or Microsoft Calling Plans.

Get started with Microsoft Teams Calling

Upgrade your business communications with a fully integrated calling solution inside Microsoft Teams.
Contact us today to discuss setup options, pricing, and how Teams Calling can improve your business communication strategy.

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Industry-leading support services

At Pioneer Solutions, we are proud of our industry-leading IT support services. Over the years, we have built strong partnerships with some of the world’s top hardware and software manufacturers and distributors. To secure these partnerships, our Technical Support staff undergoes extensive specialist training and rigorous examinations to demonstrate their technical expertise and proficiency with each manufacturer’s products. This dedication ensures that our support services remain unmatched, delivering exceptional support and peace of mind for your business.