You don't just need an immediate response, you need a resolution. Our award-winning Helpdesk team resolve 89% of service requests and incident tickets in under half an hour!
We monitor business critical services in your environment and perform expertly designed maintenance & weekly updates to your systems. Should a problem occur, a team of engineers are alerted and working to remedy the issue.
By taking the time to understand your individual processes, we provide you with technical recommendations and solutions to streamline your processes and increase overall productivity through an IT strategy that works for you.
Your dedicated Virtual CTO will present the performance of your systems and help you budget for the next 3 years, allowing you to identify potential problems before they affect operations.
We're very happy and satisfied to be using Pioneer Solutions for our businesses. Having acquired over 10+ businesses in the space of 2 years, Pioneer Solutions have been the backbone to our IT operations, allowing our systems to integrate and grow in the background with minimal disruption to existing personnel. I highly recommended Pioneer Solutions for any business requiring extensive IT support and great customer service. Keep it up guys!
We have been working with Pioneer Solutions officially since April 2017, where they helped facilitate a smooth handover from our previous IT support provider. During the last 10 months, Pioneer Solutions have worked expertly to reinstate our server and make huge advancements in all our IT requirements. On top of this, we have been rapidly growing as a company which was taken in the stride of the Pioneer Solutions team. Further than that, they stepped up to provide my department a proficient backbone which we have depended upon. More specifically Zamir, Zain and the Helpdesk have given the utmost care and attention to our JW Anderson team and established efficient pro-active IT management. We value our partnership with Pioneer Solutions and recommend them thoroughly to anyone seeking a top provider in IT consultancy and support.
After an extremely difficult period with our previous IT company we became clients of Pioneer Solutions in October 2013 and I can honestly say we have never looked back. They provide our company with an excellent service. The team are professional, friendly and extremely reliable, constantly striving to resolve issues and provide solutions. Our IT systems have never run so smoothly. I would highly recommended Pioneer Solutions for your IT support.
I highly recommend Pioneer Solutions for anyone looking for IT support. They are great at what they do. Every one is professional and friendly in the team. They are always on call when needed for emergencies and in the rare instance that there is something that they can't help with, they're always happy to point us in the right direction.
Pioneer Solutions have created, maintained and improved all IT facilities at the College. Not only are they the best at what they do, but also the easiest IT suppliers to work alongside. Highly recommended!
Pioneer Solutions have been providing IT support and consultancy to us since 2010. The team are always very quick, efficient and helpful, and always adopt a proactive approach. We always have the confidence that Pioneer will assist us with everything that we need to run our company when it concerns IT. We would highly recommend them as an IT support provider as they have benefited our operations and streamlined the way we work every day.
Established in 2008, Pioneer Solutions was formed to provide a responsive and proactive approach to IT support and Retail IT solutions to businesses in London and surrounding areas.
We are very pleased with the service Pioneer Solutions provide us.
Do you need to speak to someone about your IT? Get in touch now.
Phone: 020 3384 9347
Office: 46 Great Marlborough Street, London W1F 7JW