Prepare to be rescued.
The right way.

An IT team that supports your growth

Based in London, Pioneer Solutions are one of the leading IT solution providers to some of the world’s most respected brands across the globe, through the deliverance of word-class solutions.

With an award-winning team of experts with collective experience of more than 40 years in IT and in-depth knowledge of best practice, they have quickly established a highly respected reputation for their quality fault-finding methods, fast resolution times and comprehensive, trusted consultancy on the improvement of IT infrastructures.

“At the heart of our commitment is our passion to provide businesses with the ability to grow through flexible IT solutions, aligned with their business objectives. We pride ourselves in providing a proactive approach to support with set Service Level Agreements (SLA’s) and budgets.”

Zamir Rhemtulla, Managing Director

You’re in good company

We have been working with Pioneer Solutions officially since April 2017, where they helped facilitate a smooth handover from our previous IT support provider. During the last 10 months, Pioneer Solutions have worked expertly to reinstate our server and make huge advancements in all our IT requirements. On top of this, we have been rapidly growing as a company which was taken in the stride of the Pioneer Solutions team. Further than that, they stepped up to provide my department a proficient backbone which we have depended upon. More specifically Zamir, Zain and the Helpdesk have given the utmost care and attention to our JW Anderson team and established efficient pro-active IT management. We value our partnership with Pioneer Solutions and recommend them thoroughly to anyone seeking a top provider in IT consultancy and support.

After an extremely difficult period with our previous IT company we became clients of Pioneer Solutions in October 2013 and I can honestly say we have never looked back. They provide our company with an excellent service. The team are professional, friendly and extremely reliable, constantly striving to resolve issues and provide solutions. Our IT systems have never run so smoothly. I would highly recommended Pioneer Solutions for your IT support.

Pioneer Solutions have acted as our companies IT Support since January 2010. They have assisted in all aspects relating to network, systems and hardware as well our IT support provider and advice when needed. We have always found the team at Pioneer Solutions to be extremely responsive, helpful and a pleasure to deal with. They have always been clear in their communication and have dealt with all issues professionally and promptly. I would highly recommend employing the services of Pioneer Solutions as they have certainly added value to our operations in their support and management of our IT functions.

The only three keys on our keyboard



We believe in offering flexibility to our customers. We’re confident that you will be thrilled with our services, and that’s why we never ask you to commit to a lengthy contract.



We take the time to learn your business and familiarise ourselves with your processes, allowing us to provide the best possible solutions while developing a strong, working relationship.



Over 80% of our clientele is gained through word-of-mouth alone. We believe this is a result of years of up-front and honest advice which helped us build a reputation with clients and suppliers alike.

Industry recognised for excellence

Your IT experts

We pride ourselves on having some of the most highly skilled, experienced engineers around the UK and internationally. Meet some of our awesome core London-based team members below.

Zamir Rhemtulla
Managing Director

Zamir graduated in 2006 and holds a BSc (Hons) from London South Bank University and several IT industry qualifications. Zamir has a wealth of experience, contracting at several blue-chip companies, such as Credit Suisse, The London Metal Exchange and Xchanging.

Zain Rhemtulla
Projects Director

Zain has 13 years of expertise in orchestrating complex technology projects, proficiency in aligning IT strategies with business objectives, and delivering high-impact solutions. Zain is adept at fostering collaboration, innovation, and ensuring the seamless integration of technology into organisational processes.

Manisha Bhandari
Finance Controller

Manisha is a part-qualified ACCA and Finance Management enthusiast. She is proficient in financial analysis and budget management, and skilled in implementing efficient accounting systems. She has a proven track record of optimising financial processes.

Kleo Tzioura
Accounts Manager

Kleo is a detail-oriented Accounts Manager with 8+ years of experience in maintaining accurate financial records, reconciling accounts, and preparing financial reports.

Lucy Herbert
HR Manager

Lucy has been responsible for the HR function at Pioneer Solutions for over 4 years. An absolute delight to work with, we can count on Lucy to provide the correct support and guidance.

Rishi Dylan
Support Manager

The speed and efficiency of our Helpdesk is owed to Rishi. A true tech-wiz, and a dedicated individual who never fails to deliver first-time. His exceptional customer service and technical skills help him to achieve every goal.

Ciaran Haggar
Project Delivery Manager

Ciaran has successfully managed many large-scale projects and migrations through to completion. He is a seasoned IT professional with multiple Microsoft certifications and  thrives when presented with complex challenges.

Iqbal Jafferali
Senior Support Engineer

Iqbal is a senior engineer with years of experience in systems support and enhancement. Over the years, he has built a rapport for exceptional service delivery to some of our esteemed clients.

Vishnu Saroop
Support Engineer

Vishnu is a well-rounded support technician with 15+ years experience, with a heavy focus on cyber security and cloud computing. Vishnu has successfully completeled many large projects and migrations.

Jonathan Namir
Support Engineer

Jonathan joined our Helpdesk in 2022. In a short space of time, he has completed various technical qualifications. He is known for his exceptional problem-solving abilities, hardware and software maintenance, user support, and system optimisation.

Shazib Akhtar
Support Engineer

Shazib has a proven track record of resolving complex technical issues efficiently. Proficient in troubleshooting hardware and software problems and providing exceptional customer service.

Pardip Sangha
Support Engineer

Pardip is a results-driven engineer with expertise in troubleshooting and resolving IT challenges. With a background in Fintech, he has a customer-centric approach, and a passion for staying current with technology trends to provide efficient solutions.

Glyn Morris
Site Engineer

Glyn has over 15 years of experience in tech, ranging from ISP helpdesk work to web hosting support. He looks after thousands of devices across different platforms with a big focus on iOS. In his spare time, he is learning how to program using Python.

Peter Vuong
Site Engineer

Peter is a veritable IT expert, boasting 12 years of experience in the retail EPOS sector. He has a wealth of knowledge on retail EPOS systems and offers support ranging from system-level services to desktop assistance for all skill levels.

James Akinde
Site Engineer

James’ profile is coming soon!

Filippo Trevisan
Site Engineer

Filippo has over 10 years experience in the Fashion/Retail industry, a pragmatic mindset and a strong passion for technology. He strives to provide the best solution even to the most challenging problem and always delivers exemplary service.

Seykan Ozturk
Site Engineer

Seykan’s profile is coming soon!

Seun Jaiyesimi
Site Engineer

Seun is a strong information technology professional with over 10 years of experience in the Education industry, as well as in Retail and IT operations.

Ross Gibson
Field Engineer

As a Field Engineer for over 10 years, Ross has extensive project experience from ATM security, POS maintenance and network infrastructure installations. Ross is MCSE and CCNA certified.

Kevin Sunga
Support Engineer

Kevin has 10 years of support experience within major global retailers across various industries, from hospitality to corporate. He has successfully planned and executed projects and migrations, and has a strong end-user focus.

Industry-leading support services

Over the years, we have established partnerships with some of the leading hardware and software manufacturers and distributors in the world. In order to establish these partnerships, our Technical Support staff undertake specialist training and examinations to prove their technical knowledge and abilities in the manufacturer’s product, and to ensure our support service remains second to none.